Refund policy

Cancellation, Return & Refund Policy

Last Updated: 30 May 2026

At CORCOTTON, we are committed to delivering premium-quality products and a smooth shopping experience. Please read this Cancellation, Return & Refund Policy carefully before placing an order on our website.

1. Return Eligibility

We offer a 7-day return policy, which means you can request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, invoices, and packaging must be intact.

  • The product should not show signs of usage, damage, or alteration.

  • Proof of purchase or order confirmation is required.

Returns sent without prior approval from our support team may not be accepted.

2. How to Request a Return

To request a return, please contact our support team with your order details.

📧 Email: support@corcotton.in

After reviewing your request, we will provide return instructions and further assistance.

Return Pickup Timeline

Approved returns are usually scheduled for pickup within 2–5 business days, depending on service availability in your area.

Customers must contact our support team before sending any return package.

3. Order Cancellation

Cancellation requests are accepted only if raised immediately after placing the order.

Please note:

  • Orders that are already processed, packed, shipped, or handed over to courier partners may not be eligible for cancellation.

  • CORCOTTON reserves the right to refuse cancellation requests once shipping has been initiated.

For cancellation requests, contact us as soon as possible:

📧 Email: support@corcotton.in

4. Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product,

  • A defective item,

  • An incorrect product,

  • Or a product significantly different from what was ordered,

please contact us within 7 days of delivery.

To process the request, we may require:

  • Order details,

  • Clear photos/videos of the product,

  • Images of the packaging,

  • Proof showing the issue or damage.

After verification, we may offer:

  • Replacement,

  • Exchange,

  • Store credit,

  • Or refund,

depending on the situation.

5. Product Quality Concerns

If you believe the product quality does not meet expectations or differs significantly from the product description on our website, please contact us within 7 days of receiving the order.

Our support team will review the concern and provide an appropriate resolution after verification.

6. Exchanges

The fastest way to receive a different product is to:

  1. Request a return for the original item, and

  2. Place a new order separately after the return is approved.

Exchange requests are subject to product availability.

7. Non-Returnable & Non-Refundable Items

The following items are not eligible for return, exchange, or refund:

  • Used, washed, altered, or damaged products after delivery,

  • Products without original tags or packaging,

  • Return requests raised after the eligible return period,

  • Customized or personalized products,

  • Clearance sale or final sale items,

  • Gift cards,

  • Perishable goods,

  • Personal care products,

  • Hazardous materials, flammable liquids, or gases.

Please note that slight color variations due to screen or display differences may not qualify as defects.

8. Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds are generally processed within 3–5 business days.

  • The refund amount will be credited to the original payment method used during purchase.

Please note:

  • Shipping charges are non-refundable unless the return is due to our error or a defective product.

  • Refund timelines may vary depending on your bank or payment provider.

  • COD order refunds may require bank account or UPI details for processing.

If more than 15 business days have passed after refund approval and you still have not received the refund, please contact us.

📧 Email: support@corcotton.in

9. Contact Information

For cancellation, return, refund, or exchange support, contact us:

CORCOTTON

🌐 Website: https://corcotton.in
📧 Email: support@corcotton.in

Business Information

  • Legal Name: CORCOTTON

  • Trade Name: M/S CORCOTTON

  • GSTIN: 09AAVFC6069N1ZF

Registered Address

CORCOTTON
Ghazipur, Uttar Pradesh, India – 233222