Refund Policy

This page explains when we refund you, how much, where the money goes and how long it takes. It sits alongside our Returns & Exchanges page, which covers how to send an item back.

It was last updated on 9 September 2026.

Cancelling before dispatch

You can cancel an order any time before it is dispatched, from the order in My Account or by contacting us. A cancelled order that was paid online is refunded in full, including any delivery charge, and the stock goes straight back on sale.

Once an order has been handed to the courier it can no longer be cancelled. Use the return process instead.

Refunds after a return

When a returned item reaches us it is inspected. If it passes, the refund is raised the same working day, and we tell you the moment it is on its way.

• You are refunded the price you actually paid for the returned items.
• If only part of an order comes back, only that part is refunded.
• An item that fails inspection — worn, washed, without tags, or damaged after delivery — is returned to you and is not refunded.

Where the money goes

• Paid online — back to the same card, UPI ID, bank account or wallet you paid from. We cannot send it anywhere else.
• Paid cash on delivery — as store credit, or to a bank account you give us, because there is no online instrument to reverse.
• Paid partly online — the online part goes back to the original method and the rest is handled as above.

Cash on delivery and the advance

Where we ask for an advance to hold a cash-on-delivery order, the terms are stated at checkout before you pay. If that order is cancelled or returned:

• What you paid to the delivery agent at your door is always refunded in full.
• The advance paid online may be non-refundable, and the checkout page says so clearly before you pay it. Where it is, we keep it and refund the rest.
• A fully prepaid order is never affected by this — it is refunded in full.

Store credit

Where a refund is issued as store credit, it appears in Store Credit in My Account, usually within a few minutes, and can be used on any future order. Store credit is not exchangeable for cash.

How long it takes

• We raise the refund within one working day of approving it.
• The money then takes as long as your bank or card issuer needs — usually 5 to 7 working days, sometimes longer for international cards.
• Store credit is available immediately.
• Bank transfers for cash-on-delivery orders are made within 7 working days of receiving your account details.

The date the money reaches you is decided by your bank, not by us. If it has been longer than 10 working days since we told you a refund was issued, contact us with your order number and we will trace it.

Delivery charges

Standard delivery is free, so there is nothing to refund on it. Where you paid for express delivery, that charge is refunded if we cancel the order or the item arrives faulty, and is not refunded on a change-of-mind return.

Faulty or wrong items

If we send you the wrong item, or an item arrives damaged or defective, tell us within 48 hours of delivery with photographs. We collect it at our cost and either replace it or refund you in full, including any delivery charge — your choice.

Contact us

For anything about a refund, write to support@corcotton.in or call +91 5493358300 with your order number.