Returns & Exchanges

The 7-day window

You can request a return, replacement or exchange within 7 days of your order being delivered. The window is counted from the delivery date recorded by the courier, not the order date.

Once 7 days have passed since delivery, the order is no longer eligible and the option will not appear in your account.

What can be returned

• The item is unworn and unwashed.
• Original tags and packaging are intact.
• The item is free of stains, odours, perfume and damage caused after delivery.
• The item is not marked non-returnable on its product page.

Returned items are inspected on arrival. An item that fails inspection is sent back to you and no refund is issued.

How to start a return

• Open My Account and go to Orders.
• Select the delivered order and choose Return or Exchange.
• Pick the items, quantity and a reason.
• Submit the request — you will receive confirmation and pickup details.

A reverse pickup is arranged from the delivery address wherever the courier services it. Keep the item packed with its tags ready for the pickup agent.

Exchanges and replacements

A replacement sends the same item again, for example in a different size, and is available for 7 days after delivery. An exchange for a different style is also available within the same 7 days, subject to stock.

Refunds

Approved refunds are issued to your original payment method after the returned item passes inspection. The amount reaches your bank or card according to your bank’s own processing time, typically within a few working days of us initiating it.

Delivery charges you paid, where applicable, are refunded only when the return is due to a damaged, defective or incorrect item.

Damaged, defective or wrong item

Contact us within 7 days of delivery with your order number and photographs. These are collected and resolved at our cost.

Cancelling an order

An order can be cancelled from My Account until it has been handed to the courier. After that, please use the return process once it is delivered.