Open Orders in My Account to see the current status of every order you have placed, and the courier tracking link once a shipment is on its way.
You can also use the Track Your Order page with your order number, which looks like COR-20260828-XXXXXXXXXXXX and appears on your confirmation email.
You can cancel an order any time before it is dispatched, from the order in My Account or by contacting us. A cancelled order paid online is refunded in full.
We cannot change the items, sizes or address on an order once it is placed. If something is wrong, cancel it before dispatch and order again. After dispatch, use the return process instead.
An order is only confirmed once our systems verify the payment with the gateway, which can take a minute or two. Check Orders in My Account first — if the order is there, it went through.
If money left your account and no order appears after 30 minutes, write to support@corcotton.in with the amount and time. Payments that never reach a confirmed order are returned by the bank automatically, usually within 5 to 7 working days.
You can pay by card, UPI, netbanking or wallet through our payment partner. Cash on delivery is offered on some orders.
Card and UPI details are entered on the payment provider’s own secure page. CORCOTTON never sees or stores your card number, CVV, UPI PIN or netbanking password.
Sometimes. Cash on delivery depends on three things at once: your delivery PIN code, the value of the order, and our courier supporting cash collection at that address.
If it is available for your order, you will see it as an option on the payment step. If it is not, only online payment is offered.
On some cash-on-delivery orders we ask for part of the amount online and the rest at your door. The exact split is shown on the payment page before you pay anything.
Whatever you hand to the delivery agent is always refundable. The advance may be non-refundable, and the payment page says so plainly before you pay it. A fully prepaid order is never affected by this.
Standard delivery is free on every order, anywhere our courier delivers.
Where express delivery is available, its exact charge is shown at checkout before you pay. You are never charged for shipping without seeing the amount first.
The delivery window shown at checkout comes from the courier for your specific PIN code, so it reflects the real distance rather than a fixed promise. Metro addresses are usually faster than remote ones.
Orders are dispatched from our warehouse in Ghazipur, Uttar Pradesh. The window is an estimate, not a guarantee — weather, strikes and public holidays can add a day or two.
Enter your PIN code in the Check Delivery box on any product page. It tells you immediately whether we deliver there and roughly when.
If your PIN code is not serviceable today, it may be later — our courier network changes. Write to us and we will tell you what we can.
Seven days from the day your order is delivered, counted from the delivery date the courier records, not the date you ordered.
After seven days the option no longer appears on the order. The full conditions are on our Returns & Exchanges page.
Open Orders in My Account, choose the delivered order, and select Return or Exchange. Pick the items, a quantity and a reason, and submit.
We arrange a reverse pickup from your delivery address wherever the courier services it. Keep the item packed with its tags on, ready for the pickup agent.
Unworn, unwashed, with its original tags and packaging intact, and free of stains, odours, perfume or damage caused after delivery.
Every return is inspected when it reaches us. An item that fails inspection is sent back to you and is not refunded.
We raise the refund within one working day of approving your return. Your bank then takes as long as it needs — usually 5 to 7 working days.
Refunds go back to the method you paid with. For a cash-on-delivery order there is nothing to reverse, so we issue store credit or transfer to a bank account you give us. Full detail is on our Refund Policy page.
Tell us within 48 hours of delivery, with photographs, at support@corcotton.in. We collect it at our cost.
You choose whether you want a replacement or a full refund, including any delivery charge you paid.
Each product page has its own Size Guide with the measurements of that exact garment, taken flat. Compare them to a garment you already own and like the fit of — that is more reliable than guessing from a body measurement.
Our oversized fits run deliberately roomy. If you are between sizes and want a closer fit, take the smaller one.
Request a replacement in a different size within seven days of delivery, from the order in My Account. Subject to that size being in stock.
Cold machine wash inside out with like colours, mild detergent, no bleach, and dry in shade. Our Care Guide covers this in more detail.
A product’s own care label always takes priority over general guidance.
Often, but we cannot promise a date. We produce in considered runs rather than continuously, so a restock depends on the fabric and the production slot.
Subscribe to our newsletter or write to us about the specific piece and size, and we will tell you what we know.
Our core range is 100% natural cotton. Every product page lists its exact composition under Product Details, alongside the fit and the country of origin — we do not describe a blend as cotton.
We choose fabric we can stand behind for the wash it will actually get, not for how it photographs on day one.
GSM is grams per square metre — the weight of the fabric. A higher number means a denser, heavier, more opaque garment that holds its shape; a lower number means something lighter and airier.
Our oversized t-shirts are 240 GSM, which is a heavyweight for a tee: structured enough to fall properly from the shoulder rather than cling, and thick enough not to go sheer. The exact GSM of every product is on its own page under Product Details.
Our fabric is pre-shrunk, so a correctly washed garment holds its measurements. Cotton is a natural fibre, so expect a small amount of settling after the first wash — not a change of size.
Hot water and a tumble dryer are what actually shrink cotton. Cold wash and dry in shade and it will not.
Enter your mobile number or email on the login page and we send you a one-time code. You can also continue with Google.
There is no password to remember or lose. Never share the code with anyone, including someone claiming to be from CORCOTTON — we will never ask you for it.
Yes, on any item you have actually received. Go to the delivered order in My Account, or to Reviews, and write it there.
Reviews are checked before they appear and are published under your first name. We never edit the words of a review we publish.
Email support@corcotton.in or call +91 5493358300. Include your order number if your question is about an order — it gets you a useful answer far faster.
You can also raise a query from Help & Support in My Account, which keeps the whole conversation attached to your order.
Yes, we take bulk enquiries — corporate gifting, teams, events and stockists. Pricing and lead time depend on the quantity, the sizes and whether you want any customisation, so there is no fixed rate card.
Write to support@corcotton.in with the products, the size breakdown, the quantity and the date you need them by, and we will come back with what is possible. You can also raise it from Help & Support in your account.
On bulk orders, often — it depends on the placement, the method and the quantity. Send us the artwork and the quantity along with your enquiry and we will tell you what we can do and what it costs.
We do not take custom branding on single orders from the website.